Sync needs a dashboard to simplify shipment management. Without it, crucial details get missed. For industries like pharma, where conditions are critical, real-time data is a must. The dashboard lets companies track shipments, catch issues fast, and take action, keeping things smooth and in control.
As the product designer, my responsibility was to shape the user experience and conduct research and provide UI solution. I collaborated with backend and frontend developer during implementation.
It’s easy to overwhelm users with too much info, so keeping things clear and simple is key. Shipment logistics involve various factors that need to be represented:
Users should get the insights they need quickly, without feeling bogged down. The dashboard needs to stay user-friendly while being customizable for different industries, like pharma or food logistics.
I researched SaaS platforms to identify design patterns for the dashboard and worked with CSMs to pinpoint the most relevant stats for Sensos clients. With different use cases in mind, the goal was to create a flexible, customizable product that delivers valuable insights and improves workflows for each client.
During ideation, we built a clear information architecture to prioritize the most relevant stats from our research. We made sure personalization and custom reports were core features, embedding them into the wireframes early. This approach ensures the dashboard provides valuable insights while being flexible to fit user needs.
The final Sync dashboard features widgets that deliver insights based on defined priorities. Users can customize each widget to focus on specific accounts, sets, and time periods, personalizing the data to their needs.
The final Sync dashboard features widgets that deliver insights based on defined priorities. Users can customize each widget to focus on specific accounts, sets, and time periods, personalizing the data to their needs.
The dashboard filters let you narrow down insights by accounts, sets, and time range. You can quickly focus on the data that matters most, whether you're looking at specific clients, product sets, or a custom time period. It’s all about getting the info you need, fast.
The dashboard was a long-awaited feature for our customers. For those who started using it in the early stage of system integration, it improved operational efficiency by 17% over the quarter. It helps clients track shipments and manage alerts in real time. With faster incident response and customizable reports, clients made better decisions, leading to higher satisfaction and retention. It quickly became a key selling point, driving growth and attracting new clients across industries.
